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We start to do something else. We call every single customer that places an order now and thank them. And that's it.
我们说点别的，我们给每位下单的客户打电话，感谢他们购买我们的产品，完了，就这么简单。
Jersey is one of the few states where you can actually record the conversation of a phone call. For pretty interesting reasons I'm sure.
新泽西是少有的几个记录电话内容的大州，背后的原因我想肯定特别有趣。
So I've been able to actually listen to some of these things. Here's how it goes. Hello Susan, this is Lily from winelibrary.com.
我还听了几个录音，有一个是这么说的，你好苏珊，我是来自“winelibrary.com”的莉莉。
I just wanted to call you and thank you for your order. Hope you have a great day. Uh-huh, that's it！Have a great day！Bye！
感谢您订购我们的产品，希望您能度过开心的一天，嗯嗯，就是这样，希望您今天有一个好心情！再见！
About seven percent of the people were calling right now are calling back, apologizing for being rude
大约有7%的客服会把电话再打回去，并为他们没有礼貌的行为道歉，
because they thought there was going to be another shoe-dropping on the phone call. That's where we got！
因为他们怕用户会打电话过来，现在就是这样！
People got real cynical. We're always in sales mode. See it's super funny. People are marketing right now the way people plan weddings.
人们现在变得非常多心，我们总是处在销售模式中，真的是非常有意思，如今人们的营销方式和筹办婚礼差不多了。
It's really funny to me watching wedding planning. I buzz them a lot of my wife's friends about this.
看人们筹备婚礼我感到非常有意思，我妻子的朋友有许多正在筹备婚礼。
I truly believe in my heart that most people put way more time and effort and oomph into planning their wedding than putting energy into their actual marriage
我是非常坚信一点，多数人对婚礼投入的精力和时间，要远远多于他们对婚姻的投入，
and I truly believe that that is the analogy of how people are treating their business and marketing tactics. I firmly firmly believe that.
这就像人们对待生意，对待营销策略一样，都是同样的态度，对此我坚信不疑。
And I really think about that every day. I believe that we're living through such an unbelievable time.
我每天都会考虑这个问题，我们正在经历一个难以置信的时期。
