What they need is an environment to be able to do that.
What they need is a redefined medical culture.
And it starts with one physician at a time.
The redefined physician is human, knows she's human, accepts it, isn't proud of making mistakes,
but strives to learn one thing from what happened that she can teach to somebody else.
She shares her experience with others.
She's supportive when other people talk about their mistakes.
And she points out other people's mistakes, not in a gotcha way, but in a loving, supportive way so that everybody can benefit.
And she works in a culture of medicine that acknowledges that human beings run the system,
and when human beings run the system, they will make mistakes from time to time.
So the system is evolving to create backups that make it easier to detect those mistakes that humans inevitably make and also fosters in a loving,
supportive way places where everybody who is observing in the health care system can actually point out things that could be potential mistakes and is rewarded for doing so,
and especially people like me, when we do make mistakes, we're rewarded for coming clean.
My name is Brian Goldman. I am a redefined physician. I'm human. I make mistakes.
I'm sorry about that, but I strive to learn one thing that I can pass on to other people.
I still don't know what you think of me, but I can live with that.
And let me close with three words of my own: I do remember.