对话：

Mr. Smith (Secretary): Hello, Diamonds here, this is Peter speaking. How may I be of help to you today?

Mr.Smith：您好，Diamonds，我是彼得。今天我有什么可以帮助你的吗？

Coco: Yes, this is Coco calling. May I speak to Mr. Frank , please?

Coco：是的，这是Coco的电话。我可以和弗兰克斯先生通话吗？

Mr. Smith: I'm afraid Mr. Frank is out of the office at the moment. Would you like me to take a message?

Mr. Smith：恐怕弗兰克先生现在不在办公室。要不要给我留言？

Coco: Uhm...actually, this call is rather urgent. We spoke yesterday about a delivery problem that Mr. Frank mentioned. Did he leave any information with you?

Coco：嗯……其实这个电话挺紧急的。我们昨天谈到了弗兰克先生提到的一个交货问题。他有没有给你留下任何信息？

Mr. Smith: As a matter of fact, he did. He said that a representative from your company might be calling. He also asked me to ask you a few questions...

Mr. Smith：事实上，他做到了。他说贵公司的代表可能会打来电话。他还让我问你几个问题...

Coco: Great, I'd love to see this problem resolved as quickly as possible.

Coco：太好了，我希望看到这个问题尽快得到解决

Mr. Smith: Well, we still haven't received the shipment of earrings that was supposed to arrive last Tuesday.

Mr. Smith：嗯，我们还没有收到本应在上周二到达的那批耳环。

Coco: Yes, I'm terribly sorry about that. In the meantime, I've spoken with our delivery department and they assured me that the earrings will be delivered by tomorrow morning.

Coco：是的，对此我感到非常抱歉。与此同时，我已经和我们的送货部门谈过了，他们向我保证耳环将在明天早上送到。

Mr. Smith: Excellent, I'm sure Mr. Frank will be pleased to hear that.

Mr. Smith：太好了，我相信弗兰克先生会很高兴听到这个消息。

重点：

1.How may I be of help: This is a formal phrase used to show politeness. It means "Can I help you?" 我能帮你什么呢？

2.calling: telephoning

例： Hi this is Leia calling. 您好打电话的是Leia

3.out of the office: not in the office

例：We were out of office last week because of the pandemic. 上周因为疫情我们没在办公室。

4.take a message: to write down a message from the caller 记录信息

例：May I take your message? 需要记录下您的信息吗

5.urgent: very important 很重要

6.resolved: taken care of 解决

例：This is an urgent situation and needs to be resolved right now. 这是个紧急的状况并且现在就需要解决

7.delivery: the bringing of goods to a client

送货

例：The delivery is delayed because of the pandemic.

因为疫情送货延期了

8.shipment: delivery, the bringing of goods to a client 快递

例：The website said the shipment will arrive this afternoon. 网站显示这批快递将于今天下午到达。

9.assured: a certainty that something is true or will happen 保证

例：At school, his safety is assured.

在学校他的安全是保证的