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Unicorn integrated several business divisions, making it possible to cut support staff by two thirds, mostly from IT and training sections.
麒麟整合了几个业务部门，裁减三分之二的工作人员，其中大部分来自技术和培训部门。
The number of desktop PCs, too, was reduced significantly.
台式电脑的数量也大幅减少。
As a result of changing to the new system, the most important measure, customer satisfaction, has shown a marked improvement.
由于采用了新制度，最重要的衡量标准——顾客满意度有了显著提高。
A key factor in the company's success was that it made strenuous efforts to ensure staff involvement right from the start.
公司成功的一个关键因素是一开始就努力确保员工参与。
Another was the policy that there would not be any compulsory redundancies, and in this way the company avoided demoralising the workforce.
另一项政策是不强制裁员，这样就避免了公司员工士气低落。
OK.
好的。
Now another major company that has successfully implemented a CRM system is Northlands Water, a publicly owned business formed in 2002 through a merger.
现在，另一家成功施行CRM系统的大公司是Northlands Water，这是一家2002年合并的国有企业。
The new company replaced three regional water authorities which had previously been government controlled.
该公司取代了政府控制的三个地区水务当局。
Within four years, Northlands had achieved the targets it was set on its formation: costs reduced by forty per cent and better customer service,
四年之内，Northlands 实现了其成立时设定的目标：成本降低40%，客户服务质量提升，
without any deterioration in product quality.
产品质量无任何下降。
