10. 请求退货

请求退货英文邮件范文1

Dear Sir,
I placed an online order with you last Friday evening, and the coat arrived today. When I opened the parcel, I was disappointed to discover that the color was totally different from what you displayed on the webpage. I am rejecting the coat and request that you refund the sum paid to you of ￥150.
I am looking forward to your early reply.
Yours faithfully,
Lu Ming

尊敬的先生：
我于上周五晚上在线下单订购了一件外套，今天收到了。打开包裹之后，我很遗憾地发现衣服的颜色和网页上呈现的完全不同。我要求退货并全额返还我支付的150元的货款。
期待您的回复。
陆明
敬上

请求退货英文邮件范文2

Dear Mr. Lu,
We regret our inability to grant your request to return the coat. As we have stated on our web, the color of the coat may seem slightly different from what is shown on the webpage. Hence, we are not responsible for returning goods for that reason.
Yours sincerely,
Zhang Yi

亲爱的陆先生，
我们很抱歉不能答应您退还外套的请求。正如我们网上声明中提到的那样，外套的颜色与网页上显示的有些许差异。因此，我们不支持此种理由退货。
张一
敬上

请求退货英文邮件范文3

Dear Mr. Lu,
We are sorry to learn that you rejected the coat because its color was not inconsistent with what you expected. Generally speaking, we are not responsible for returning goods for that kind of reason. But we grant your request in view of our longstanding cooperation. However, you have to pay the cost of returning it.
Yours sincerely,
Zhang Yi

亲爱的陆先生：
我们很抱歉听说您因为外套的颜色和您期待的不一致要求退货。一般来说，我们不支持以此种理由要求退货。但是鉴于我们之间长期的合作关系，我们同意您的请求。但您必须承担退货的费用。
张一
敬上