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1.Who conducted the survey?
a) the Trip Advisor travel website
b) the World Wide Web
c) Hotel Guests International
d) the Thistle Hotels group
2.What kind of requirement do guests view free wi-fi as?
a) a luxury
b) key
c) take-it-or-leave-it
d) basic
3.How do guests feel about wi-fi charges?
a) unfed
b) well-fed
c) fed
d) fed up
4.What was the biggest complaint about?
a) dirty sheets
b) room charges
c) rude and unfriendly staff
d) overbooking
5.Where did rooms not being ready rank in the survey?
a) fifth
b) fourth
c) third
d) second
6.What proportion of survey respondents thought free wi-fi was "crucial"?
a) 98.72%
b) 69%
c) 51%
d) 30%
7.Why do luxury hotels charge for wi-fi?
a) they know customers will pay
b) it's luxury-speed connectivity
c) they need the money
d) so guests don't feel bad
8.Where do "price-sensitive" guests stay?
a) out of town
b) in hostels
c) budget hotels
d) in camping grounds
9.Why do budget hotels provide free wi-fi?
a) they think it's a human right
b) to stay competitive
c) their guests have no money
d) they are friendly
10.What are journalists at the Sochi Olympics complaining about?
a) no Internet in their rooms
b) slow connectivity
c) blocked sites
d) all sites are in Russian
