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英语四级阅读单选题讲解:推论题(2)

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  Passage 2
  In recent years,Israeli consumers have grown more demanding as they've become wealthier and more worldly-wise. Foreign travel is a national passioni this summer alone,one in 10 citizens will go abroad. Exposed to higher standards of service elsewhere, Israelis are returning home expecting the same. American firms have also begun arriving in large numbers. Chains such as KFC, McDonald's and Pizza Hut are setting a new standard of customer service,using strict employee training and constant monitoring to ensure the friendliness of frontline staff. Even the American habit of telling departing customers to “Have a nice day” has caught on all over Israel, uNobody wakes up in the morning and says,‘Let’s be nicer,,” says Itsik Cohen, director of a consulting firm. “Nothing happens without competition. ”
  Privatizationfor the threat of it,is a motivation as well. Monopolies (垄断者)that until recently have been free to take their customers for granted now fear what Michael Perry,a marketing professor, calls “the revengeful (报ft的)consumer”. When the government opened up competition with Bezaq, the phone company its international branch lost 40% of its market share, even while offering competitive rates. Says Perry, “People wanted revenge for all the years of bad service?” The electric company whose monopoly may be short-lived* has suddenly stopped requiring users to wait half a day for a repairman. Now,appointments are scheduled to the half-hour. The graceless £1 A1 Airlines, which is already at auction (拍卖),has retrained its employees to emphasize service and is boasting about the results in an ad campaign with the slogan “You can feel the change in the air. ” For the first time?praise out numbers complaints on customer survey sheets.

  6. It may be inferred from the passage that_.
  A. customer service in Israel is now improving
  B. wealthy Israeli customers are hard to please
  C. the tourist industry has brought chain stores to Israel
  D. Israeli customers prefer foreign products to domestic ones
  7. In the author’s view,higher service standards are impossible in Israel__?
  A. if customer complaints go unnoticed by the management
  B. unless foreign companies are introduced in greater numbers
  C. if there’s no competition among companies
  D. without strict routine training of employees
  8. If someone in Israel today needs a repairman in case of a power failure,--?
  A. they can have it fixed in no time
  B. it,s no longer necessary to make an appointment
  C. the appointment takes only half a day to make
  D. they only have to wait half an hour at most
  9. The example of El AI Airlines shows that
  A. revengeful customers are a threat to the monopoly of enterprises
  B. an ad campaign a way out for enterprises ill financial fiffictilty
  C. a good slogan has great potential for improving service
  D. staff retraining inessential for better service
  10. Why did Bezaq's international branch lose 40% m itflriarket share?
  A. Because the rates it offered were not competitive enough.
  B. Because customers were dissatisfied with its past service.
  C. Because the service offered by its competitors was far better.
  D. Because it no longer received any support from the government.

重点单词   查看全部解释    
routine [ru:'ti:n]

想一想再看

n. 例行公事,常规,无聊
adj. 常规的,

联想记忆
friendliness

想一想再看

n. 亲切;友谊;亲密

 
campaign [kæm'pein]

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n. 运动,活动,战役,竞选运动
v. 从事运

联想记忆
constant ['kɔnstənt]

想一想再看

adj. 经常的,不变的
n. 常数,恒量

联想记忆
potential [pə'tenʃəl]

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adj. 可能的,潜在的
n. 潜力,潜能

 
monopoly [mə'nɔpəli]

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n. 垄断,专利,独占,控制

联想记忆
impossible [im'pɔsəbl]

想一想再看

adj. 不可能的,做不到的
adj.

联想记忆
setting ['setiŋ]

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n. 安装,放置,周围,环境,(为诗等谱写的)乐曲

 
revenge [ri'vendʒ]

想一想再看

n. 报仇,报复,复仇愿望,获得满足的机会
v

联想记忆
slogan ['sləugən]

想一想再看

n. 标语,口号

 


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