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2018年12月英语四级阅读真题及答案 第2套 选词填空

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Have you ever used email to apologize to a colleague? Delivered a __26__ to a subordinate(下属)with a voice-mail message? Flown by plane across the country just to deliver important news in person? The various communication options at our fingertips today can be good for __27__ and productivity-and at the same time very troublesome. With so many ways to communicate, how should a manager choose the one that's best--- __28__ when the message to be delivered is bad or unwelcome news for the recipient? We've __29__ business communication consultants and etiquette(礼仪)experts to come up with the following guidelines for __30__ using the alternative ways of delivering difficult messages.

First of all, choose how personal you want to be. A face-to-face communication is the most __31__. Other choices, in descending order of personalization, are; a real-time phone call, a voice-mail message, a handwritten note, a typewritten letter, and the most __32__ is email. Some of these may change order according to the __33__ situation or your own preferences; for example, a handwritten note might seem more personal than voice-mail. How do you decide on the best choice for the difficult message you've got to deliver? "My __34__ concern is: How can I soften or civilize this message?" says etiquette expert Dana Casperson. "So when I apologize, usually choose in-person first, or a phone conversation as my top alternative, and maybe a handwritten note next. Apologizing by email is something I now totally __35__."

A)avoid
B)convenience
C)effectively
D)escape
E)intimate
F)particularly
G)primary
H)prompt
I)reward
J)silent
K)specific
L)surveyed
M)unfriendly
N)warning
O)witnessed

重点单词   查看全部解释    
recipient [ri'sipiənt]

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n. 接受者,收信人

 
alternative [ɔ:l'tə:nətiv]

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adj. 两者择一的; 供选择的; 非主流的

联想记忆
communicate [kə'mju:nikeit]

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v. 交流,传达,沟通

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plane [plein]

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adj. 平的,与飞机有关的
n. 飞机,水平

 
communication [kə.mju:ni'keiʃn]

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n. 沟通,交流,通讯,传达,通信

 
unwelcome [ʌn'welkəm]

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adj. 不受欢迎的 n. 冷淡

 
apologize [ə'pɔlədʒaiz]

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vi. 道歉,谢罪

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conversation [.kɔnvə'seiʃən]

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n. 会话,谈话

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colleague ['kɔli:g]

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n. 同事

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subordinate [sə'bɔ:dineit]

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n. 属下,附属物
adj. 下级的,次要的,

联想记忆


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