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Can I help you?
有什么能帮到你吗？
Yes, please. I want to fix my cell phone.
是的。我要修手机。
What's wrong?
什么问题？
The screen went black last night.
昨晚它黑屏了。
Went black?
黑屏？
Yes.
是的。
Did you have an accident? Like dropping it on the ground, or into water?
发生过什么事故吗？比如摔到地上或者掉进水里？
No.
没有。
Well, then the repairman will help to open it up and check the inside.
好的，待会儿维修人员会打开手机检查内部。
How much will it cost?
大概要花多少钱？
It depends. Have you got the receipt?
看情况。带收据了吗？
Yes. Here you are.
带了。给你。
OK. You bought it from us on May 1st, only three weeks ago.
好的。你五月一号在我们这儿买的，才过了三周。
Then it'll be free to inspect it.
所以检查是免费的。
But if the damage is caused by the user, you will have to pay for the repair.
但是如果是用户自己造成的损伤，你就要付修理费了。
I see. When can I take it back?
知道了。我什么时候可以来取？
I'm not sure.
不确定。
We'll give you a call as soon as it's fixed. Your name, please?
我们修好了会尽快给你打电话的。请问你的姓名？
Thomas Tarshis, that is T-A-R-S-H-I-S.
托马斯·塔西斯，拼写是T-A-R-S-H-I-S。
Your phone number?
请问电话号码？
627935.
627935。
627935. OK, that it. Anything else?
627935。好的。还有别的问题吗？
No, thank you. Bye.
没有了，谢谢。再见。
Bye.
再见。
