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SRT electricity. Can I help you?
这里是SRT电力公司，有什么可以帮您的？
Yes, I have a problem with my electricity.
嗯，我家出现了电力故障。
Sorry to hear that. Your account number, please.
很抱歉。请告诉我您的账号。
It's XW94702.
号码是XW94702。
OK. Our notes say that we arranged for an engineer to visit your house yesterday.
好的。我们这边的记录显示，昨天我们已经安排了一位工程师去您的家中查看了。
Did he check the electricity?
他有查看电力吗？
No, he didn't.
没有。
Five minutes after he arrived, he had an emergency call and left.
他来了五分钟之后，接了一个紧急电话，然后就走了。
I'm very sorry. I can arrange for another engineer to visit you on Wednesday.
十分抱歉。我可以安排另一位工程师在星期三到您的家里。
OK, but I have a meeting that morning.
好，但那天上午我有一个会议。
Do you have an exact time for his visit?
能告诉我他来的确切时间吗?
Is two o'clock OK for you?
下午两点可以吗？
Yes, that's fine. Thank you.
嗯，可以。谢谢。
No problem.
不客气。
