Good afternoon,Sir and Madam.May i help you?

Good afternoon,i'm Jack Wilson.My wife and i have just arrived.We'd like to have a room at your hotel for tonight.

Welcome to our hotel.Have you made any reservations?

I'm afraid not.Could you arrange a twin-bed room with a bath for us?

Wait a moment,please...Oh,Room 1111 is available,which commands a good view of Huangpu River.

Great,l'll take it.How much do you charge?

RMB 720 Yuan

OK

Please show me your passports and fill in this registration form.

I'll take care of it.

Thank you.Would you please pay RMB 1500 Yuan as deposit?

Here you are

Thanks.This is the receipt,key and the room card to Room 1111.The bellman will show you up with your baggage.I hope you'll enjoy your stay with us.

That's very kind of you.