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Lesson One Guest Thinks Bill Is too High
C：Good afternoon,Finance Department
G：HelloI have a question about my bill
C：May I have your room number,please?
G： 3309
C：And what's your question,ma'am?
G：The laundry charge is too high. I only used the laundry service twice last month. It can't be 420 yuan. It's impossible
C：Just a moment,pleaseLet me get your laundry slips for the last month. Thank you for holding. According to our records you used the laundry service four times last month. I have our copies of your laundry bills here. Would you like to come down to and check them?
G：Yes,I wouldThank you
G：HelloI'm here to see the laundry slips you charged me for
C：You're Mrs Jackson in room ?
G：Yes,that's rightI think there must be a mistake. I only used the laundry service twice last month.
C：Here are your laundry slips
G：There I told youThese two are not ours
C：That's not Mr Jackson's signature?
G：No,it's not
I think this says ,although I can see how you might think it is. It's not so clear
C：Let me seeYes,I see what you mean
Okay,I'll check the signature of the guest in room
G：Well anyway,they're not ours. So could you please take them off my bill?
C：(smiling )I willI'm sorry for the mistake, I'll change it for you. Okay. The total is yuan.
G：That's betterAnd here you are(gives chashier yuan). Oh-could you please print up a new bill for us? Mr Jackson needs this to turn into his company to get reimbursed.
C：CertainlyCould you wait a moment,please?
