AGENT: Good morning. MIC House Agency.

PAUL: Good morning. I’m ringing about the problem I’ve been having with my apartment.

AGENT: Yes, of course. If I can just take a few details first...What’s your name?

PAUL: Paul Smiley.

AGENT: How do you spell that?

PAUL: S-M-I-L-E-Y.

AGENT: Ok, and what’ the address?

PAUL: Apartment 2, 16Rose Lane.

AGENT: Rose Lane...and that’s in...?

PAUL: In Newton.

AGENT: Oh yes, I know the property. Could I just ask how long is the lease?

PAUL: It’s for one year.

AGENT: And you moved in...?

PAUL: Last week, on 27th June.

AGENT: Fine, thank you.