21 短平快 提高思考力1

从细节上升到思考力
事件类
Describe a complaint that you made and you were
Satisfied with the result.
You should say:
When it happened
Who you complained to
What you complained about
And why you were satisfied with the result

Band 5-6: I...satisfied because they refunded me and they were nice and friendly... [只谈了浅层感受]
Band 7+: I...satisfied because they not only solved the problem efficiently but made me feel this company is trustworthy. I think credit is what makes an enterprise stand out in today's fierce Internet business competition. [感性、个人->理性、宏观]