A: Hello, may I speak with the property manager, please?
B: Hello, this is the property manager. How may I help you?
A: During that horrible rainstorm last night, my roof began to leak.
B: What room was the leak in?
A: It was in our bedroom.
B: Are you on the top floor, or is there another apartment above you?
A: We are on the top floor.
B: I will be sending someone out as soon as I can get hold of the roofer. Will you be home this morning?
A: Yes, we will be in all morning.
B: Fine. If you do end up going somewhere, we can just use our pass key.