This is the first in a series of Business English lessons on handling a crisis. 这是商务英语播客有关处理紧急事故的第一集。

Imagine this: it's four o'clock in the morning and you're sound asleep. The phone rings. It's one of your managers. There's been a terrible accident! What do you do? What do you say? 想象一下:现在是早晨4点,你还睡梦中。电话想起。你的经理电话你说有个很糟糕的事故，你该怎么做，你该说什么？

At some point in your career, you will have to deal with a major crisis. It could be a labor strike or an environmental disaster. And there are minor crises, like missing an important delivery or running out of paper, that can happen every day. These events can certainly do damage, but how much? That depends on how you deal with them. 在你事业的某些关键时刻，你将不得不处理一些大的事故。它可能是工人罢工，或者环境方面的灾难。可能也有小的事故，比如错过重要的交货时间，或者纸用完了，这些可能每天都会发生。这些事故也确实会损害，但是无法确切地指导损失多少。这还得看你是怎么处理这样的事故。

Good crisis management is the key. Your success and reputation depend on it. So in this lesson, we'll look at what happens when a crisis breaks, or begins. This is all about "Taking Control in a Crisis." We'll cover some useful techniques and language to deal effectively with that early morning phone call about an accident. 有效的危机管理是关键。你的成功和你的名声取决于此。因此在这一节课中，我们将学习当危机爆发时会发生什么，还是危机是怎么引起的。这就是关于控制危机的全部。这个包含一些有用的技术和有效处理紧急事情的语言，比如清晨接到经理打来说有有紧急事故的电话。

We'll hear Sandy and Mike, who work at a factory in China that has just had an accident. Sandy is the plant manager, while Mike is the lead production engineer. A pipe has burst, releasing gas and injuring two workers.Now Sandy and Mike are calling their boss, Frank Menzies, in the U.S. Let's listen as Sandy and Mike deliver the bad news and Frank takes control of the crisis. 我们将听到山迪和麦克的对话，他们在中国的一个刚发生一起事故的工厂里工作。山迪是工厂经理，而麦克是总生产工程师。管道爆炸，泄露气体，两名工人受伤。现在山迪和麦克正在给他们在美国的老板弗兰克·孟打电话。让我们来听山迪和麦克是如何向他们的老板转达消息的。

Listening Questions:

1. Why isn't Mike on the call at the beginning?
2. What information about the incident does Frank want to know?
3. What does Frank instruct Mike to do at the end?