Unit 5 Room Service 客房送餐服务

经典对话

R= Clerk of Room Service 客房服务部服务员 G=Guest 顾客

R：Good morning, Room Service, may I help you?

早上好，客房服务部。有什么能为您效劳吗？

G：I’d like to have a meal in my room.

我想在房间用早餐。

R：Certainly, sir. We offer two types of breakfast. American and continental. Which one would you prefer?

好的，先生。我们提供美式和欧式两种早餐，您喜欢哪种？

G：What does a continental breakfast have?

欧式早餐有什么呢？

R：Chilled orange juice, toast with butter, coffee or tea.

有冰冻橙汁、黄油吐司、咖啡或茶。

G：That’ll be fine . I’ll take it. I’d like a white coffee with two sugars, please.

好吧，我就要这个。我的咖啡要加奶精和两块糖。

R：I see. May I have your name and room number ,please?

明白了。能告诉我您的姓名和房间号吗？

G：Sure. It’s Jefferson Black in Room 1506.

好的，是 1506 房的杰斐逊.布莱克。

R：Let me confirm your order. Mr. Jefferson Black in Room 1506,continental breakfast, white coffee with two sugars. Is that right?

让我确认一下您的订单：1506 房的杰斐逊.布莱克先生，要一份欧式早餐，要加奶精和两块糖的咖啡，是这样的吗？

G：exactly

对。

R：Your order will be ready soon, thank you for calling.

您的早餐很快就好，感谢您的来电。

常用句型百宝箱

1. 订餐服务说明

1) Breakfast is served from 7:30 to 10:00 a.m.; lunch and dinner served from 11:00 a.m. to

11:00 p.m. .

早餐是从上午 7：30 到 10：00，午餐和晚餐是从上午 11：00 到晚上 11：00.

2) Room service is available 24 hours a day.

客房送餐服务 24 小时都提供。

3) You may dial 6 , then ask for Room Service.

请您先拨 6，然后告诉客房服务台。

4) If you like ,we can make a note of your list and sent it to them. What would you like us to do ?

如果您愿意，我们可以替您记下来，在转告他们。您希望我们怎么做呢？

5) There is an extra charge of 15% for room service.

客房送餐服务要加收 15％的服务费。

2. 询问客人的喜好

1) Which kind of juice would you prefer, grapefruit or orange?

您喜好哪种果汁，是西柚汁还是橙汁?

2) How would you like your eggs/steak?

您点的蛋/牛扒要怎样做呢？

3) Would you like ham or bacon with your eggs?

您喜欢火腿还是咸肉夹蛋呢？

4) Would you prefer rolls or toast?

您想要早餐包还是烤面包呢？