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11. Not Delivered on Time
11.没有按时送货
A: Hello, how can I help you?
A：你好,我能怎么帮助你?
B: I'm calling about your delivery service.
B：我打听一下关于送货服务的事情。
A: What seems to be the problem?
A：出了什么问题？
B: The delivery was scheduled to arrive over an hour ago.
B：送货员原计划应该在一小时前送达。
A: Your cake has not arrived?
A：你的蛋糕还没有到达吗?
B: No, and I am very disappointed.
B：没有,而且我很失望。
A: I'm sorry about that; we're a bit behind schedule.
A：我很抱歉,我们比预定计划晚了。
B: You know I needed that cake an hour ago.
B：你知道我一个小时前需要那块蛋糕。
A: I understand. I'm sorry for the inconvenience.
A：我理解。我为给您带来的不便感到抱歉。
B: Will the delivery man be here soon?
B：送货员会很快到这里吗?
A: Yes, he will. And he will refund you the delivery fee.
A：是的,他会。他会把送货费用退给你。
B: Alright. Thank you.
B：好吧。谢谢你！
