评论
打印
CS: Hello, Customer Service.
客服：您好，客户服务。
Jim: Hello, I bought some fabric softener from your website. Different from the instruction, it fades my clothes.
吉姆：你好，我从你们网站买了一些柔顺剂。和说明不一样，它把我的衣服弄褪色了。
CS: May I have your order number?
客服：可以告诉我您的订单号吗？
Jim: 891317680.
吉姆：891317680。
CS: OK. Are you Mr. Green and you bought 3 bags of those products, right?
客服：好的。您是格林先生，买了3包这种产品，对吗？
Jim: Yes.
吉姆：是的。
CS: We are really sorry for your trouble. We can offer you a refund.
客服：对于给您造成的困扰我们深表遗憾，我们可以给您提供退款。
Jim: How can I get the refund?
吉姆：怎么退款呢？
CS: We'll return your money to your Alipay as soon as we receive those left products returned.
客服：我们收到您寄回来的产品后就会把钱打进您的支付宝里。
Jim: OK. Thanks a lot.
吉姆：好的，谢谢。
