A: How can I help you this afternoon?
B: I want to take out some money,but there's a massive queue for the ATM so I thought I'd do it over the counter.
A: Unfortunately, an ATM is being refilled because it ran out of money. That's what's causing the hold up.
B: Oh, I see. I thought maybe it was just the time of the day, although it isn't usually busy at 2:30 in the afternoon.
A: You are right, you've just missed the lunchtime rush. Could you fill out a withdrawal slip,please?
B: I did that already, while I was waiting. Also, here's my card.
A: Thank you. And you require....
B: 800 RMB, please.
A: Please enter your personal code right here, on the key pad. And sign here, please.
A: Thank you. Here's your card back and your money. Please double check it for me.
B: Yes, that's great. Thanks.