If things are busy in the office you could say to someone on the phone 'we're a bit busy at the moment, could I take your name and number and we'll call you back'?
And, 'when would be a convenient time to call you?' or if the caller wants to speak to someone specific you could say 'could I take a message please and I'll make sure he or she calls you back?'
That's useful.Oh there goes the phone again.
Anna, could you get that please?
I've got a mouthful of biscuit. Thanks.Sure Paul.
Hello? Tip Top Trading… yes, that's right… but things are a bit busy at the moment.
你好。Tip Top Trading公司……对，是的，但我们现在有点忙。
Could I take your name and number and I'll call you back as soon as I can… oh hold on, has anyone got a pen?
I think we've run out.Denise usually orders them.
Here, use my souvenir pen I bought in Italy, you see it changes colour if you hold it up to the light.
Thanks.Oh no! There's no paper to write it on.
Here, write it on my hand.OK.Hold still.7-4-9-0-5-6-8.