Anna has wasted no time in sorting out this problem and that's important if you want to keep your business going.
Here's a reminder of some of the phrases Anna used.We've got to pull out all the stops.
We have an order we need to process urgently.
We need to pull out all the stops to get this sorted.This is our number one priority.
Tom and Anna have made it to the offices of Nice'n'Cheesy.
Let's find out how they're getting on.…so we're really sorry…
Yeah, really sorry……about the delay, and it won't happen again.
And we hope you're pleased with the grapes……and the price!
Yes, the price is very competitive and if you can guarantee a bit more 'customer care', then I'm sure we'll be buying from you again.
Yes, of course.Thanks very much and sorry again.We hope to see you again soon. Bye!