星级典句：

第一句：It is now over two months since we sent in the order for Tape Recorders.
我们订购贵方的录音机已经两个多月了。

A: Hello, Mr. Wang.
你好，王先生。
B: Hello, Mr. Green.
你好，格林先生。
A: It is now over two months since we sent in the order for Tape Recorders.
我们订购贵方的录音机已经两个多月了。
B: Yes.
是的。

第二句：You should know that the delivery date is very important to us.
贵方应该知道发货日期对我方的重要性。

A: Yet we are still waiting for delivery. You should know that the delivery date is very important to us.
我们还在等待发货。贵方应该知道发货日期对我方的重要性。
B: We will look into who is in charge of the delivery.
我们会调查由谁负责这件事。
A: OK.
好的。

其他表达法：

Please take the matter up at once and see to it that the goods are delivered without further delay.
请您立即着手调查此事以免再延误发货。

Please get the goods dispatched with the least possible delay.
请尽量缩短延误发货时间。

对于客户的委托的船运公司，如果允许可能应当亲自拜访或者电话了解一下其背景。

保险要及时，并且根据货物的不同进行补充保险。