亲爱的朋友们，大家好！Welcome back to Keke English, BEC World, This is your new friend, Charlie. In this section, I will introduce to your some relevant knowledge that is useful and give you some incredible advice on achieving success with BEC test.

TODAY’S TOPIC

APPRASING AND IMPROVING PERFORMANCE

1. The 360-degree feedback process has become pervasive in management and human resource development practices

全方位的反馈过程已经在管理和人力资源发展实践中变得广泛

2.把所有反馈源头包括到一个特定的评估项目里并不是必要的，或者说一定是恰当的

3.Subordinate assessments of a supervisor’s performance can provide valuable developmental guidance

下级对他们上级绩效的评定能够提供有价值的有利发展的指导

4.Peer feedback can be the heart of excellence in teamwork, and customer service feedback focuses on the quality of the team’s or agency’s results

同级的反馈是团队工作卓越的核心，客户服务的反馈专注于团队工作的质量

5.So when giving feedback, I think we should first take plus points into account. Nothing is better in motivating staff than telling someone that he or she is doing a wonderful job

当给予反馈的时候，我认为我们应该首先考虑积极的方面。激励员工时，没有什么比告诉他们做了一件很好的工作更有用了

6.In the regular feedback session, focus on the plus points to encourage the staff and make them feel good about themselves and their value to the company

在日常的反馈期，应该专注于积极的方面以鼓励员工，使他们对自己感到满意，以及自己对公司的价值

7.Avoidance of personal opinion is also important, especially when giving negative feedback

避免个人意见也是重要的，特别是给予反面的反馈时

8.External customers are in a good position to evaluate sales representatives, since they are in frequent and direct contact with sales representatives and can observe many sale-related behaviors

外部的客户能够很好的评估销售代表，因为他们常常直接与他们接触，能够观察到他们很多与销售有关行为。

OK ,that is the end of today’s program, I sincerely hope you find it useful. I’m coming back soon, see you tomorrow. Goodbye.