处理客户的抱怨 Handling the Customer's Complaints
S: Salesclerk 售货职员 C: Customer 顾客
实用句型 Practical Key Sentences
S1: What's the problem?
S2: Do you have receipt?
S3: What seems to be the trouble?
S4: I must ask my boss first.
S5: There's no need to get aggressive, sir.
S6: We don't cheat customers.
S7: We'll soon give you a satisfactory reply.
S8: All right, we'll see to it.
S9: I can give you something, if you like.
S10: Sorry, I made a mistake. This order list is not yours.
S11: I guarantee that the same mistake won't happen again.
S12: Business is a matter of give and take.
S13: Please accept our sincere apologies.
S14: A breach of contracts will cost us an enormous sum of money.
C1: The color is gone.
C2: The quality is inferior.
C3: The sweater is out of shape.
C4: The buttons have come off.
C5: There is a hole here on the collar.
C6: We are not quite satisfied with the shipment.
C7: You are not up to the agreed specifications and quality.
C8: If it doesn't arrive by the tenth of June, we'll have to cancel the order.
C9: We disputed the quality of the underwear supplied by you.
C10: We cannot accept the articles as they are not equal to samples.