处理客户的抱怨 Handling the Customer's Complaints
S: Salesclerk 售货职员 C: Customer 顾客
C: I'm afraid I'll have to cancel our order.
S: What's the matter?
C: The shipment is not consist with the original sample.
S: These clothes were produced after the fashion of the sample given by your company.
C: We regret to say that we are not in a position to accept these clothes as they are out of accord with the sample.
S: You can't be serious!
C: No, I'm a serious. I'm afraid I'll have to cancel the deal unless you reduce your price.
S: Well, in view of our good cooperation over the past years, we can take some considerations, but only for this order.
C: Then how much can you go down?
S: 0.5% off the original price.
C: 0.5%! your reduction is too modest. What about 2%?
S: No. I'm afraid it's still not accpetable.
C: What do you say to 1%, then?
S: I have no choice but to accpet your condition.
C: Thank you. Let's call it a deal.
S: All right. That's settled.