What are the problems that you’ve been having?
Well, no one thing is really dangerous or anything,
but you know, it's just been building up.
Yes, of course.
Well the first thing is the washing machine.
It’s been leaking a little and it’s beginning to get worse.
Because we have a small child, we really need to get that done straight away.
OK... That’s a washing machine for immediate repair.
And then there’s a niggling problem with the cooker...
Ah ha...
The door’s broken.
Right.
It’s nothing serious and it can be used, but if you can send someone over
in the next couple of weeks or so, that’d be great.
Fine, I’ve got that.
Then we are worried about all the windows.
Are they broken?
No, but there are no locks on them…a
nd you know with the insurance these
And when would you like those done?
Oh, that’s not really urgent...
but you never know when there’s going to be a break-in...
No, we’ll get those done for you next week. Don’t worry.
And then there’s the bathroom light...it’s getting quite annoying.
It flickers quite badly and it's giving me headaches.
I’d really like to get that replaced right away.
That’s no problem.
And then the last thing on the list is the kitchen curtains. They’re torn.
Oh, right. We do have quite a few spare ones in stock
and can get those to you in the next week, if that’s alright with you?
Yes, that’d be fine.