Man: Well, weak line managers are often a reason, but I can't find any evidence for that here.[qh]
男：直线管理人员环节薄弱通常也有原因，但是我找不到任何证据证明这一点。[qh]
And even the recent changes, like the cut in bonuses, have been accepted fairly calmly.[qh]
即便是近期的变化，比如奖金削减，都被相当平静地接受了。[qh]
I think it reflects people's uncertainty about their long-term prospects with the company.[qh]
我认为这反映出大家对在这家公司进行长期发展的不确定。[qh]
Woman: What would you say about the sales staff? There's a lot about them in the case study.[qh]
女：你对销售部门员工怎么看？这个案例研究中有很很是关于他们的。[qh]
Man: They're doing the best they can in the circumstances. There's a system for helping them to develop their selling skills, and that's working.[qh]
男：在这样的环境中他们尽力了。有一个系统可以帮助他们发展销售技能，很有效。[qh]
The way customers are allocated to each salesperson could be improved maybe, to reduce unnecessary travel.[qh]
或许给每位销售人员分配客户的方式能得到改善，可以减少不必要的差旅。[qh]
But they're getting contradictory signals about what they're supposed to be doing: just responding to enquiries, or going out looking for new business.[qh]
但是对于他们应该做什么，他们得到的是矛盾的信号：只是回应问价或是去寻找新客户。[qh]
Woman: Uh-huh. And what about service engineers: what's the main weakness in that department?[qh]
女：嗯。那么服务工程师呢：这个部门的主要缺陷是什么？[qh]