Conversation One
W: Dr. Carter's Office.
M: Yes, I'd like to make an appointment to see Dr. Carter, please. This is my first visit and my name is Ronald Schuller.
W: And may I ask who referred you to our office?
M: [19]Uh, I drove past your office yesterday.
W: Okay. How about the day after tomorrow on Wednesday at 4:00 o'clock?
M: Uh. Do you happen to have an opening in the morning? [20]I usually pick up my kids from school around that time.
W: Okay. Um...[21]how about Tuesday at 8:00 A.M. or Thursday at 8:15 A.M.?
M: Well, in that case, [21]Thursday would be fine. And my phone number is 643-0547.
W: Alright. And what's the nature of your visit?
M: Well, to tell the truth, [22]I fell from a ladder two days ago while painting my house, and I sprained my ankle when my foot landed in a paint can. I'm most concerned that the swelling in my ankle hasn't gone down yet. Uh, the paint can is still on my foot.
W: Look, Mr. Schuller. Please come in today. I don't think your case can wait.

19. From the conversation, how did the man probably find out about Dr. Carter?
[A]解析：对话中男士提到：“哦，昨天我开车经过了你们办公室。”因此选A。选项都涉及He怎样得知Dr. Carter的办公室（或电话）的，可以比较准确地预测出问题。听到对话中女士问who referred（介绍，推荐）you to our office时，就该特别关注男士的回答。由drove past只能得出A。
20. Why can't the man make it Wednesday at 4:00 o'clock?
[D]解析：女士建议他周三4点钟过来，男士犹豫了一下，回答说4点左右是他通常接孩子们放学的时间。因此答案是D。
21. Which of the following statements is true?
[C]解析：女士要男士周二上午8点与周四上午8：15之间选择，男士说选星期四。因此C正确。
22. Why did the man want to see the doctor?
[B]解析：男士说他在给房子刷油漆的时候从梯子上摔了下来，扭了脚踝。B正确。由动词来看，hurt，injure，sprain均表示受伤，knee，ankle，hand，foot是身体部位，fell是“跌落”，在选项中用法不同：A说梯子倒下时砸了人；B说从梯子上摔下；C说从房顶上摔下。无论是听到“受伤部位”还是“受伤原因”，本题均可准确作答。