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Conversation One
对话1
Questions 1 to 5 are based on Conversation One.
请根据对话1回答第1题至第5题。
W: Good afternoon, this is B.E.S. customer service line. Maggie speaking. How can I help you?
女：下午好，这里是B.E.S.客户服务热线。我是麦琪。有什么可以帮助您的吗？
M: Yeah. Yeah. Look, it's about my computer I bought of you one month ago.
男：嗯。是我的电脑，一个月前从你们公司买的。
W: Yes. What seems to be the problem?
女：好的。出了什么问题呢？
M: Well, I was transferring my files to it from my flash drive and they got lost. Everything!
男：嗯，我从闪存盘往电脑里传文件的时候，文件丢失了。全丢了！
W: Okay. Now, don't worry. I'm sure we can sort something out. First, can you give me a few details? The computer has lost all your data, you say?
女：好的，您别着急。我们慢慢解决。可以先告诉我详细情况吗？您刚才说，电脑弄丢了您所有的文件是吗？
M: Yes. But you don't understand. It wiped everything of the flash drive as well. My whole life! My whole life was in those files!
男：对！你不知道。连闪存盘里的东西都全没了！那可是我的命啊！那些文件就是我的全部生命！
W: Oh. My goodness. Are you sure? Sounds like the problem is with your flash drive.
女：天呐。您确定吗？好像是您闪存盘出了问题。
M: Of course not. There is nothing wrong with my flash drive. I've had it for years. And I used it yesterday in my office, in another computer.
男：不可能！我的闪存盘没问题。我都用了好几年了，昨天在办公室里还插在另一台电脑上用过。
W: Okay. I can understand how upset you must be. Now, I don't think we can deal with it on the phone, so I'm going to send a service engineer to see if they can retrieve your data. Can you give me your product reference number?
女：好的。我知道您一定很着急。我们在电话上也不能解决问题。我这边会派客服工程师去看看能不能帮您恢复数据。可以给我您的产品参考号吗？
M: Mmm. Ah, yes. Here it is. It's RF40101.
男：嗯，好，是RF40101。
W: Thank you.
女：谢谢。
M: I'll be expecting a total refund and compensation if this can't be fixed.
男：修不好的话，我想退全款，并要求赔偿。
W: I'm sorry. But we are not authorized to give refunds. What I can do is to send you a brand-new computer. How would that be?
女：对不起。我们没有权利帮您退款。我只能给您换一台新电脑，您看怎么样？
M: But mine is supposed to be a brand-new computer. You think I want another one of these? After what the last one did to my files?
男：可是我现在这个也算是新电脑啊。你觉得我还能再接受一个这样的电脑吗？这个电脑都把我文件弄丢了。
W: Well, let's see what our engineer can do. Hopefully, it's not quite as bad as you think. Now, I've got your address here in your customer file—No.23, Bond Street, right?
女：好吧，那我们等工程师的处理结果吧。不过，事情并没有您想象的那么糟糕。我这边从您的客户档案里找到了您的地址，庞德街23号，对吗？
M: Yeah. Right.
男：对。
W: And it's a Mr. Adams, isn't it?
女：亚当斯先生，对吗？
M: Yes.
男：是。
W: Right. Mr. Adams, we'll have an engineer with you early tomorrow morning. And I'll ask him to bring a new hard disc with him. Will you be at home?
女：好的，亚当斯先生。明天上午我们的工程师会到您那边。我会让他带一个新硬盘过去。您到时候在家吗？
M: Yes. But not before 8:30.
男：在家。八点半以后在家。
W: Okay. Our engineer will contact you before he comes. Can you be reached by this number---6574-3205?
女：好的。我们的工程师到之前会联系您。您的号码是6574-3205对吗？
M: Yes. Sure.
男：是的。
W: Well. Best of luck this afternoon. I hope we can solve the problem for you.
女：好的。祝您下午好运。希望我们可以为您解决问题。
M: Well. Thanks. Ur...Good bye.
男：好的，谢谢。呃……再见。
W: Good bye, Mr. Adams.
女：再见，亚当斯先生。
Questions 1 to 5 are based on Conversation One.
请根据对话1回答第1题到第5题。
Q1: What's wrong with the man's computer?
第1题：这个男士的电脑出了什么问题？
Q2: How will the man be compensated if the computer can't be fixed?
第2题：电脑修不好的话，这位男士会得到什么样的赔偿？
Q3: How did the man feel about the woman's offer of compensation?
第3题：这位男士对这位女士提出的赔偿方案满意吗？
Q4: When will the service engineer come to fix the computer?
第4题：客服工程师什么时候来修电脑？
Q5: What is the man's phone number?
第5题：这个男士的电话号码是多少？
