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It's a common annoyance, you're filling out a form online and you get some error.
生活中，在网上填表格遇到问题是非常常见的烦心事。
New Zealander Richard Lee was applying for a passport online when the system objected to the image he uploaded.
来自新西兰的理查德·李在网上申请护照时，就被系统拒绝了他所上传的照片。
"The photo you want to upload does not meet our criteria because: subject eyes are closed," it said.
系统时这样说的：“你想上传的照片不符合我们的要求，因为：拍照的人眼睛是闭着的。”
But Lee, who is of Asian descent, had his eyes open.
但是李这位亚裔男子其实是睁着眼睛的。
"I fell off my chair laughing," he told CNN. "Like, I know I have small eyes and I have no problem with it. But the fact that a computer can notice as well, that's just hilarious."
他向CNN透露称：“我笑得从椅子上摔了下来。是这样的，我知道我眼睛小，我也没觉得怎么样。但是电脑也觉得我眼睛小的这个事实实在是太好笑了。”
After trying three more images, he phoned the passport office to ask for help. "They said it was the shadow in my eyes and the uneven lighting on the face makes it hard for the software to process," he said.
他又试着上传了另外三张照片之后，并给护照办理处打电话寻求帮助。他说：“他们说是因为我眼睛里的阴影处和我脸上不均匀的光照使得软件无法识别。”
New Zealand's Department of Internal Affairs, which oversees the passport system, did not immediately respond to a request for comment.
新西兰的国际事务部负责该护照系统，不过他们并没有立刻回应此事。
Lee -- currently attending university in Melbourne, Australia -- eventually gave up and went to a local post office to get some passport photos taken. "Fortunately one of those worked," he said.
最近被澳大利亚墨尔本的大学录取的李最后还是放弃了网上申请，去了当地的邮局重新照了护照照片。他说：“幸好有一张能用。”
