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The number of Chinese e-commerce customer complaints increased by 14.78% year on year in 2016, according to a report released by China's E-commerce Research Center.
中国电子商务研究中心近日发布的报告显示，2016年全国电商消费者的投诉数量同比增长14.78%。
A total of 57 online retail shopping and service platforms as well as internet financial firms were involved in the complaints, which were related to product quality and delivery, customer service, exchange and return policies, and false promotions, the report said.
报告称，共57家网络零售购物和服务平台以及互联网金融公司被投诉，投诉问题涉及商品质量和物流问题、客户服务、退换货政策以及虚假促销。
Of those complaints, shipping and delivery complaints accounted for nearly 23%, while customer service complaints made up nearly 10%.
其中，发货和物流问题投诉占比近23%，客户服务投诉占比近10%。
Complaints peaked following certain online shopping promotions, such as the Singles' Day shopping spree on Nov 11, the report said.
报告称，投诉量在某些网络购物促销活动(如11月11日的双十一购物狂欢节)后达到峰值。
The retail sales volume of Chinese e-commerce hit more than RMB5 trillion in 2016, according to data released by the Ministry of Commerce.
根据商务部发布的数据，2016年我国电商零售销售额超过5万亿元。
Authorities were urged to investigate and punish acts that disturb market order, enhance market supervision and provide legal provisions to protect consumers, the CECRC said.
中国电子商务研究中心表示，此前当局曾被敦促查处扰乱市场秩序的行为，加强市场监管，为保护消费者提供法律条款。
