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The Bank of the Philippines Islands (BPI) says a major system glitch led to customers being hit by unauthorised money withdrawals and deposits.
菲律宾群岛银行日前表示，一个主系统的故障导致银行客户的账户出现了未经授权的资金提取和存款问题。
The problematic transactions reached up to thousands of pesos. Some users claimed on social media that their accounts had even gone into the red.
存在问题的交易数金额达到了几千比索。一些用户在社交媒体上发消息抱怨他们的帐户甚至显示负债。
BPI chief executive Cezar Consing apologised in an interview with a local TV station. "This is not a hack, this is an internal issue," he said.
群岛银行首席执行官切扎尔·康斯在接受当地电视台的采访时进行了道歉。他解释道：“这不是黑客入侵，这是机器故障问题。”
"Over the next few hours, we are making sure the double credits, debits are corrected," he told ANC.
他向美新社透露：“在接下来的几个小时里，我们正在努力把信用、贷款纠正过来。”
Account holders on social media are claiming to have lost anything from 4,000 pesos ($80) to up to 100,000 pesos.
社交媒体上的用户表示，他们损失的金额从4000比索（80美元）到100000比索不等。
In a statement posted on Twitter, BPI said some clients might have seen their accounts debited twice or credited twice for a past transaction.
群岛银行在Twitter上发布的一则声明称，有些客户可能会发现他们的帐户金额被扣过了两次款，或者使用信用卡消费时重复记录。
It said they had suspended access to electronic banking while errors were corrected.
该银行表示，他们在系统恢复正常之前，会暂停电子银行。
However, the move caused other BPI customers to complain they now can't check their accounts to see if they were affected.
不过，这一举措也引来群岛银行客户的抱怨，因为现在他们无法查看自己的帐户，无从得知是否受到影响。
