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A Chinese folk singer has received an apology from a bank after he was denied an account because of his disability.
中国一位民谣歌手因残疾而被拒绝办卡，随后获得了一家银行的道歉。
Zhou Yunpeng is blind, and was told he was not allowed a bank account when he visited his local Bank of China branch in Shenzhen.
周云蓬是盲人，在他前往深圳当地的中国银行分行时，被告知不能开设银行账户。
The bank said it was because he was deemed to be "a person without capacity for civil conduct".
该银行表示，这是因为他被视为“无民事行为能力的人”。
The incident has sparked discussion on Chinese media about whether enough is being done to help the disabled.
这起事件激起了中国媒体关于“对残疾人的帮助是否足够”的讨论。
Some 85 million people in China have a disability, 17 million of whom are visually impaired.
中国有8500万残疾人，其中有1700万人有视力障碍。
Mr Zhou said on 26 March that he already had a personal Bank of China account, and visited the Shenzhen bank to set up a business debit card.
周云蓬于3月26日表示，他之前已经拥有了中国银行的个人账户，前往深圳的分行是为了办理商业借记卡。
He posted on the popular Sina Weibo microblog that he was repeatedly asked by an unnamed member of staff: "Can you not see at all?"
他在流行的新浪微博上发布了一个匿名员工反复询问他的问题：“你一点儿都看不见吗？”
When he confirmed that he couldn't, he was told that "people without civil capacity cannot be set up" with an account, and was refused further service.
当确认周云蓬一点儿都不能的时候，该员工告知周云蓬“无民事行为能力的人不能办理”，并拒绝进一步服务。
Mr Zhou's post sparked outrage across the country, and prompted shares and comments from thousands of users. Many users called on the bank to make a public apology.
周云蓬的帖子在全国范围内激起了群众的愤怒，有数千名用户分享并进行评论。许多用户呼吁该银行公开道歉。
Mr Zhou says that he has since received a letter from the regional branch.
周云蓬表示，他在事发后收到了地区分行的一封信。
The Bank of China says that it is investigating the incident, and the letter offers Mr Zhou "the sincerest apologies" for the way he was treated. It "promises better and more professional services in the future".
中国银行方面则表示正在调查这起事件，并且通过这封信向周云蓬的遭遇致以“最诚挚的歉意”，并“承诺未来会有更好、更职业的服务”。
