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Manager: What's the matter, sir?
经理：有什么问题吗，先生？
Jack: I want to claim a refund. I bought a stylus pen from your shop, but it doesn't work today.
杰克：我想要退款，我从你们店里买了一只手写笔，但是它今天就不能用了。
Manager: What’s wrong with it?
经理：怎么啦？
Jack: The rubber head has gone. I didn't even use it.
杰克：那个橡胶头掉了，我甚至都还没用过。
Manager: I can't be sure it's our problem.
经理：我不能保证这是我们的问题。
Jack: You mean I don't know how to use a stylus pen?
杰克：你是说我连只手写笔都不会用吗？
Manager: I didn't mean that.
经理：我没这个意思。
Jack: Then what are you preparing to do for this?
杰克：那你们准备怎么处理这个问题？
Manager: Let me check it and try to fix it. If I cannot fix it, you can get a refund with your receipt.
经理：让我先检查一下，并尝试着修一下。如果修不好，您可以带着收据去退钱。
Jack: OK, go ahead.
杰克：好，去检查吧。
