065.
M: American Airlines, good morning. May I help you?
W: Yes, do you have any flight to New York this Wednesday afternoon?
M: One moment, please... Yes. There's a flight at 13:45 and another at 1:00.
W: That's fine. Could I make a reservation now?
M: Certainly. Which flight would you like?
W: The 13:45, please.
M: Could I have your name, please?
W: Mary Dickenson, D-I-C-K-E-N-S-O-N. And my ID No. is N10789662.
M: How would you like to pay, Ms. Dickenson? It is $280.
W: I will pay in cash. Can I pay at the check-in desk when I pick up my ticket?
M: Yes, but you will have to claim your ticket at the check-in desk at least 3 hours before departure time.
W: I see.
M: The flight leaves at 13:45, Wednesday, and your arrival in New York will be at 6:25 a.m., local time. The flight number is UA9805.
W: Thank you.

参考答案：
(1) Dickenson
(2) cash
(3) 13:45
(4) UA9805
(5) claim/collect