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商务英语(BEC)考试写作:对客户的感谢信

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Look at the letter below. Rewrite it as an individual letter to a customer - which would certainly be necessary if the customer had ordered ten items at this price and not just one.

  The first lines are done for you below.

  Dear Customer:

  We regret that your order is being returned to you due to the reason(s) checked below. Unfortunately, prices of

equipment are constantly changing and these changes are often not reflected in our advertising due to the months between preparing advertising copy and its publication.

  Shipping and handling are also variable, so please include the proper charges if that is the reason that your order cannot be processed. It is always best to call us when more than one item is requested, to obtain exact shipping costs for your order.

  From time to time items are discontinued and, though this is beyond our control, we will be happy to suggest products which are suitable. Please give us a call on our inquiry line (304) 739-8723.

  Thank you for your patience, and we hope to serve you when the problem with your order noted below is corrected.

  (_) Item requested is no longer available.

  (_) Item requested is not yet available

  (_) Invalid credit card number. Please check your card.

  (_) Insufficient postage and/or handling. Please add $____ for shipping.

  (*) Price change. The new price is $ 145.75

  (_) Other:_________________________________

  Additional notes: The product has been upgraded - the new version performs better than the original version, which has been discontinued.

  Begin your letter like this:

  12 April 19——

  Dear Mr Stafford,

  Your order #767 999 for ten CX 99 processors

  I am sorry to inform you that we have been unable to process this order and I am returning it to you for your attention.

重点单词   查看全部解释    
insufficient [.insə'fiʃənt]

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adj. 不足的

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original [ə'ridʒənl]

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adj. 最初的,原始的,有独创性的,原版的

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variable ['vɛəriəbl]

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adj. 可变的,易变的
n. 变量,易变的东

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inquiry [in'kwaiəri]

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n. 打听,询问,调查,查问
=enquiry

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check [tʃek]

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n. 检查,支票,账单,制止,阻止物,检验标准,方格图案

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constantly ['kɔnstəntli]

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adv. 不断地,经常地

 
obtain [əb'tein]

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vt. 获得,得到
vi. 通用,流行,存在

 
available [ə'veiləbl]

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adj. 可用的,可得到的,有用的,有效的

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additional [ə'diʃənl]

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adj. 附加的,另外的

 
suitable ['sju:təbl]

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adj. 合适的,适宜的
adv. 合适

 


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