1.Hello, my name is Edward Green. I would like to speak to Mr. Smith, please.

这一句是给人打电话时自报家门的话。然后要说清楚找谁。可以按照上述说法，也可以说："Can I speak to Mr. Smith?"或"Is Mr. Smith there?""Can I talk to Phil Watson, please?"

2.I am sorry, but Mr.Smith isn't available.

打电话要找的人不在时这样说。也可以说："Sorry,he is not here.""He is not in."

3.What company are you from please?

询问别人是属于哪个公司的。一般情况下如果你打电话过去，一定要先说清楚自己是哪个公司的，这样让别人感到比较清晰明朗。

4.I'll put you through.

这是转接电话时的用语。

5.Can I ask who's calling please?

询问是谁在打电话。也可以直接问:"Who is that,please?"

6.Can I take a message or would you like to ring him on his mobile (cell)phone?

留口信可以用take a message来表示。或者如果当事人不介意的话可以说出他的手机号码或者直线电话。比如前面：I'm sorry but the number is confidential.电话是保密的 ，这样就只能take a message或者ring back了。

7.Just let me check that.

别人报给你电话号码时一定要核对一遍，确保万无一失。

8.Sorry to keep you waiting. How are you?

让别人久等时一定要说这一句表示道歉。