Conversation One
M: Hi, Mandy. How's everything going?
W: Not too good, I suppose.
M: What happened?
W: Well, you know I moved out from Mrs. Henzer's nine months ago. [20]And all along I forgot to inform the registration office to get my address changed. Guess what? The library sent three reminder notices on the fines incurred on the overdue books and Mrs. Henzer kept the letters without returning them to the senders.
M: How did you find out?
W: Well, I went to the registration to get my transcript but they said [19]there are some outstanding fines that I have to settle before they can release it.
M: Then just pay the fine and you can get your transcript. What's the big problem?
W: Yeah, that's exactly what I thought, [19]but the fine came to $150 and that was a shock to me.
M: Ooh. That's a bit of a bite! Did you keep the book for long?
W: Guess what? I checked with the library and they told me three books are still outstanding. They're from 8 months ago. I thought I'd returned them.
M: Are you sure you returned the books yourself or did you get someone to do it?
W: [21]Well, hard to recall now since it was so long ago. At that time I was holding two jobs and had to juggle with school. [21]I really thought I had returned them.
M: Tell you what. [22]Why don't you go back to Mrs. Henzer's and see if the books are still there? Otherwise, you'll have to pay for the lost books and I'm sure they will cost more than $150.
W: [22]I guess that's the only choice I'm left with right now.

答案解析：
19. What problem does the woman have?
[C]解析：女士说因为她借书逾期未还，学校要罚款150美金，让她觉得很吃惊，故选C。
20. Why didn't the woman receive the three reminder notices?
[A]解析：女士说她没有去学校更新地址，学校寄信的地址是旧的，故选A。D项属于强干扰项，但是对话说的是房东没有把信寄回给学校，并没有说扣留了女士的书。
21. Why can't the woman remember if she had returned the books?
[A]解析：女士说时间太久了，她已经不记得了，故选A。B项干扰性较大，女士说她当时很忙碌，但事实是她以为自己已经还了书，并不是因为忙碌而没有还书。
22. How will the woman settle the problem?
[C]解析：男士建议女士去旧房东的屋子看看书是否在，否则就要买新书还，女士说这也是她现在唯一可以做的事情了，故选C。A项为强干扰项，A是男士提出建议后的假设，并不是建议本身，也不是女士认可的内容。