答案解析：
36. procedure
解析：此处需要一个单数名词，procedure“程序，手续”，注意不要受proceed的干扰而多写一个e。
37. customer
解析：此处需要一个单数名词，注意这个单词中的元音字母很容易出错。
38. greet
解析：此处需要动词原形，不要错写成形容词great。
39. accompanies
解析：此处需要一个与escorts词形和语义一致的动词，accompanies“陪伴”，注意双写c。
40. Using
解析：Using是常见词，不难拼写。
41. announces
解析：此处需要一个第三人称单数动词作谓语，注意双写前面的n，不要漏掉o。
42. satisfied
解析：根据系动词be及前面的cannot，此处需要形容词或者过去分词。
43. alternative
解析：此处需要一个元音开头的形容词作meeting的定语。alternative原义“选择性的”，此处alternative meeting表达“改日、时间再会面”之义。
44. 标准答案：the secretary should express regret and explain, with care and tact, what has happened, so that the visitor's feelings are not hurt
听音关键：express regret and explain，what has happened, visitor's feelings，not hurt
答案重构：the secretary should express regret and explain what has happened carefully and tactfully, in order not to hurt the visitor's feelings
画龙点睛：目的状语从句可以用短语或不定式简化。with+名词作状语，往往可以用该名词的派生副词代替，当然听写时也可以不改写。
45. 标准答案：the secretary should invite him to sit in an easy chair and give him a newspaper or magazine to help him relax
听音关键：invite，sit，newspaper or magazine，relax
答案重构：the secretary should seat him in an easy chair and give him a newspaper or magazine for him to relax
画龙点睛：上下文都是在讲秘书在某种情况下应该做某事，此句也不例外，注意从句是其中一种情况。seat代替invite him to sit，简化了原文
46. 标准答案：And if there is a delay, apologize and offer a cup of coffee or tea and keep him fully informed of the situation
听音关键：delay，apologize，offer，coffee or tea，informed
答案重构：And if there is a delay, apologize and offer a cup of coffee or tea and fully inform him of the situation
画龙点睛：inform可以作动词，用以代替短语keep sb. informed。