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Conversation One
W: Sir, can I help you?
M: Yes, you see I bought this personal stereo at your shop three days ago. And I'm afraid that it hasn't really matched up to what I was told about it.
W: I see. What exactly is the matter?
M: Well, look, there's a large scratch across the front of it.
W: I see that. But I'm sorry. I think you should have noticed that when you bought it.
M: I can't because it's in the box and all sealed up.
W: Well, I am sorry, (1) but actually it is your responsibility to check the goods when you buy them.
M: That's ridiculous. But, anyway, it's not the most important thing. I am really not happy about the other thing.
W: And what is that?
M: Look, (2) it says here that the noise from it should be undetectable by other people.
W: Yes, that's right.
M: (2) But people do hear it, and it's really embarrassing when people look at me on the bus and the underground.
W: Well, I am sorry. Are you sure you've used the headphones?
M: (3) Look, I know how to put earphones in my ears. It must be something wrong with it. How do you deal with it?
W: Well, I suppose we could exchange it for another model if you like.
M: OK.
W: (4) Well if I just could have the receipt.
M: Sure, here it is.
1. How does the salesgirl think about the scratch on the product?
2. What do we know about the man's headphones?
3. What was the man's reaction to the salesgirl's explanation about the headphones?
4. What should the man provide for exchanging the product?
对话一
女：先生，有什么需要我帮忙的吗？
男：是的。是这样，三天前我在你们店里买了这部随身听。但是它用起来似乎和你们当时的描述不同。
女：我了解了。那具体是什么问题呢？
男：你看，它表面有一个划痕。
女：我看到了。但是很抱歉。您在购买时应该发现这个问题。
男：我看不到，因为它是装在盒子里而且盒子是密封的。
女：很抱歉，但是在购买物品时先检查是您的责任。
男：这太荒唐了。但是，反正这也不是最重要的。我非常不满意的是另外一个问题。
女：什么问题？
男：你看，这里写着随身听发出的声音其他人不会听到。
女：是的，应该是这样。
男：但是其他人能听到。在公交车和地铁上大家都盯着我看令我十分尴尬。
女：对不起。您确定您使用耳机了吗？
男：我知道怎样把耳机放进耳朵里好吗。肯定是机器有问题。你们要如何处理？
女：如果您愿意的话您可以换一部。
男：好的。
女：您可以把收据给我看一下吗？
男：当然，给。
问题1 关于产品上面的划痕，销售员怎么看？
问题2 关于男士的耳机我们了解什么？
问题3 对于售货员关于耳机的解释男士作出了什么反应？
问题4 要更换产品男士需要提供什么？
译文属可可原创，仅供学习和交流使用，未经允许不得转载
