Dialogue A

A： Good afternoon， Madam．What can I do for you？

B： Good afternoon．I'm looking for a man whose name is John．

A：Could you tell me his room number，please？

B： I suppose it is 735．

A： Please wait a moment． Let me phone him… Mr． John said he's waiting for you in his room．

B： Thank you very much．By the way， please show me where the lift is？

A：I'll tell you how to get there．This way，please…

B： Thank you．

A：It's my pleasure．

Dialogue B

（A： Receptionist B： Mr Brown）

A：Good morning，sir．Anything I can do for you？

B：Good morning．I need some information about touring Hangzhou．

A：There are two trains going to Hangzhou every morning，

No．49 and No．79．Which one do you prefer？

B： Which is earlier？

A：No．49．This train goes to Guangzhou，and it stops at Hangzhou．

B：What time does this train leave？

A：At 9∶45 in the morning and arrives in Hangzhou at about one o'clock in the afternoon．

B：Good，I'll take this one．Could you get me two tickets for tomorrow here？

A：Sorry，sir．Please go to the Shanghai Travel Service Agency in our hotel．It's on the ground floor．

B：Oh，I see．Thanks．

Dialogue C

（A：Receptionist B：Mr Miller）

A：Good afternoon．What can I do for you？

B：Good afternoon．I'm looking for a friend．Mr．Brown．

Could you tell me if he is in the hotel？

A：Mr．Brown？Just a minute，please．I'll see if he is registered．

（The Receptionist looks over the register）

A：Brown，Mr．Brown？There are a lot of Browns here today…Mr．Charles Brown，Mr David Brown…

B：Mr．Johnson Brown from Chicago．Isn't he staying at thishotel？

A：Oh，yes，here's his name Mr．and Mrs． Johnson Brown and family．They are in Suite 705．Please wait a moment，let me phone him…Mr．Brown said he's waiting for you in his room．

B：Thank you．Would you please show me where the lift is？

A：OK．Step this way，please．Here it is．

B： Thank you．

R：It's my pleasure．