MRS SMITH: If you want a doctor to visit you at home,you have to ask for a home visit.You're supposed to do that before 10.30 in the morning,but obviously,if it's an emergency,you can phone at any time,night or day.It might not be your doctor that comes,though.It's quite often one of the other doctors in the practice.It doesn't really seem to make much difference.

Otherwise you make an appointment to see your doctor at the health centre.You usually get seen the same day.Not always of course,but usually,as I say.They hold surgeries between 9 and 11.30 every weekday,and from 4 to 6.30 Monday to Thursday.Saturdays are only for emergencies.

When the doctor sees you, he gives you a prescription. He writes what medication you need on it and you take it to a chemist's shop. There's one opposite the centre.

If it's for a child under 16,you don't have to pay.So if it's for Anna,there's no problem.