Hello,everybody and welcome to this informal meeting about the University Helpline.The Helpline was set up ten years ago by the Students Union and it aims to provide new students to the university with a service that they can use if they need information about practical areas of student life that they are unfamiliar with.

Let me give you some examples of the type of help we can offer.We can provide information on financial matters;for example,you may feel that your grant in insufficient to see you through college life or you may have some queries regarding the fees you are paying if you are an overseas student.In both cases,the Helpline would be able to go through things with you and see what the outcome might be.