范文：
　　Dear Sir or Madam,
　　I’m writing to complain about the recent purchase of a woolensweater from your department store on Philip Street, on August 25, 2007.
　　亲爱的先生、女士：
　　我写此信是要就我 2007年8月25日从你们在菲利普大街上的商店里购买的一件羊毛衫进行投诉的。
　　I recently washed the sweater in cool water, as per the instructions on the label. However, when I removed it from the machine, the garment was stretchedout of shape and no longer fits.
　　我最近按照标签上的说明用冷水洗了这件羊毛衫，然而，当我将它从洗衣机里取出时，这件衣服却变形了，再也不合身了。
　　I phoned the store last Tuesday (June 21) and spoke to the department manager, a Mr. Morris, who was rather rude on the phone and informed me that I could not get a replacement sweater as it was purchased at a reduced price. I felt really upset, for I have been a loyal customer of your store for many years and until this incident, never have had any complaints. I, therefore, feel disappointed to be treated in such a manner.
　　我上周二(6月21日)打电话到店里，是与一位叫Morris先生的部门经理讲的，他电话里很是无礼，告知我说因为这件衣服是降价购买的，因此不能退换。对此，我深感不满，因为我多年来一直是贵店的忠实顾客，在此事件之前，从来没有过任何投诉。因此，我对受到如此待遇深感失望。
　　I would, however, be perfectlysatisfied if you would kindly replace the sweater or refund my money, whichever is more convenient.
　　然而，我的要求并不高。如果你们能够给我退换一件，或者为我办理退费，怎么方便就怎么办，我都会非常满意的。
　　I look forward to hearing from you soon.
　　Yours truly,
　　Kenny Gao
　　期盼收到您的答复。
　　您真诚的
　　Kenny Gao