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接电话的开场白：拿起话筒的时候，可先用Hello. Good morning. Good afternoon. 等问候对方，并报上自己的公司名、部门名、姓名等，如此可予人态度亲切的感觉。
(1) 早安.这里是正泰贸易公司.我能效劳吗?
Good morning. This is Chengtai Trading Company. May I help you?
(2) 午安.这里是大安商业银行.我能为您效劳吗?
Good afternoon. This is Dan An Commercial Bank. What can I do for you?
