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第二部分、接电话的开场白： 拿起话筒的时候，可先用"Hello." "Good morning." "Good afternoon. "等问候对方，并报上自己的公司名、部门名、姓名等，如此可予人态度亲切的感觉。
(1) 早安。这里是正泰贸易公司。我能效劳吗？ Good morning. This is Chengtai Trading Company. May I help you?
(2) 午安。这里是大安商业银行。我能为您效劳吗？ Good afternoon. This is Dan An Commercial Bank. What can I do for you?
(3) 先锋电子。我是吴玛莉。 Pioneer Electronics. This is Mary Wu speaking.
(4) 喂。海外营业部。我是王大明。 Hello. Overseas Sales Department. Taming Wang speaking.
(5) 喂。这里是王公馆。 Hello. This is the Wang residence.
(6) 午安。我是王大明。 Good afternoon. Taming Wang speaking.
(7) 我是杨文凯，请讲。 Wenkai Yang. Speaking.
