A: Hi, I need to speak with the manager, please.
你好，我需要和经理通化。

B: Yes, this is the manager. How may I help you this morning?
我是经理，今早为你做点什么？

A: We are having problems getting into our apartment.
我们进不去公寓了。

B: Is this the first time that you have tried this key since I gave it to you?
这是我给你钥匙后，你第一次用钥匙吗？

A: Yes, this is the first time that we have tried this key.
是的，这是我们第一次用钥匙。

B: Does the key go into the lock okay?
钥匙和锁吻合吗？

A: It fits in the lock just fine.
很吻合。

B: Let’s try it one more time. Just try to gently slide the key in the deadbolt and turn it to the right.
再多试一下。将钥匙缓慢地插入到锁扭里，向右转。

A: It still doesn’t work.
仍然没用。

B: I will come up to help you right away. I’ll bring another key to try.
我会马上来帮你。我会另带把钥匙试试。