1.“settle an account”在这里相当于“settle a bill”，表示“付清账单，结账”的意思。[qh]
2.“right away”表示“立刻，马上”的意思，相当于“at once，right off，immediately”等。例如：I'll phone him right away．（我马上就给他打电话。）I could tell right off that something was wrong.（我马上就能断定出了问题。）If necessary I can come at once.（如果有必要，我马上就可以来。）[qh]
3.“mini-bar”指宾馆客房里的“小冰柜，小冰箱”，贮有酒和饮料等，供客人自取，所产生的费用一般在结账退房时支付。[qh]
4.在对某人就某事表示歉意时，可以简短地说一句“Sorry about that.”这句话在实际口语交流中使用频率非常高。[qh]

为顾客结账退房时的注意事项[qh]

当准备为顾客结账退房时．要特别注意以下事项：[qh]
① Check if the guest has paid a reservation deposit.If he/she has, take the amount of his/her deposit out of the bill.[qh]
检查核对顾客在预订的时候是否交了押金。如果交了，则要把押金从账单中扣除。[qh]
② Check with the guest if he/she is entitled to any kind of discount or complementary rate. If he/she is, make the necessary deduction.[qh]
检查核对顾客是否享有某些折扣或补助。如果享有，就必须减免相关费用。[qh]
③ Remind the guest to return his/her room key to the reception before he/she leaves the hotel．[qh]
提醒顾客离开饭店前要把房间钥匙交还到接待处。[qh]
④If the guest settles his/her account by traveler's check, make sure that he/she countersigns the check in front of you.Then compare the two signatures carefully. Do not accept checks that have already been countersigned.如果客人用旅行支票结账，一定要确保他／她当面签字。随后仔细比较两个签名。不要接收已经签字的支票。[qh]
⑤When the guest wants to pay his/her bill by credit card, the cashier should always follow the procedure below:[qh]
如果顾客想用信用卡结账，结账员应当遵循以下程序：[qh]
(1)核对信用卡是否有效。[qh]
(2)核查顾客的卡号是否出现在最近的无效卡号通知单中。[qh]
(3)在销售凭单上盖章，然后写上交易金额和日期。[qh]
(4)请持卡人在指定的地方签名，然后和卡背面的签名进行比较。[qh]