录音原文：
11.
M: Jessica, could you forward this email to all the club members?
W: Sorry, the computer broke down this morning. I'll do it for you as soon as I have it fixed.

12.
W: Did you find the book for your reading assignment in the library?
M: It closed before I got there, I had no idea it closes so early on weekends.

解析：

11. D 男士让女士forward the email“发送电子邮件”，但是女士说“对不起，电脑坏了。一修好我就发。”其实根据女士最后一句的将来时态也可以判断她现在不能做男士让她做的事（即send the message）,故答案为D。对话中没有提到信，故A错；女士答应修好之后再发，并非拒绝，故B错；电脑还没被修好，但不能从中判定女士不肯定能否修好电脑，故C错。

12. A 话题是是否找到了book，其他关键词是library,closed。既然男士说图书馆在他到之前就关门了，那么肯定没找到书，故答案为A。男士说他不知道图书馆周末那么早关门，并非表示不知道书在哪里，也不是指图书馆在周末不开门营业，故B，C均错误，选项D是无关选项。